Last updated: 15 August 2026
OrigAfric Softwares offers a 30-day money-back guarantee on paid MkulimaOS subscriptions. If you are not satisfied with your purchase, you may request a full refund within 30 days of the initial order date, no questions asked.
Refunds are processed by OrigAfric Softwares for subscriptions paid via M-Pesa. To request a refund:
Refunds are returned to the M-Pesa number used for the original payment. Depending on Safaricom processing times, it can take several business days for the funds to appear.
Subscriptions renew automatically. You can cancel at any time through the Billing page in the Service to prevent future charges. If you were charged for a renewal you did not intend, please contact us promptly and we will resolve it fairly.
Please contact us before initiating a dispute with your mobile money provider or bank — we can usually resolve issues faster and without disruption to your account.